Frequently Asked Questions
If you’re considering booking an appointment, you may have a few questions about how psychology services work. We’ve answered some of the questions we’re most commonly asked about appointments at Rising People Psychology, including Medicare rebates, referrals, online therapy, psychological assessments, fees, and what to expect at your first appointment.
Our goal is to provide clear, practical information so you can feel informed and confident when choosing the support that’s right for you.
How do I book a face-to-face consultation or an online therapy session?
Booking an appointment is easy. You can get in touch with us through our Contact page or call our reception team, who will be happy to help you find a suitable appointment time. We offer both in-person appointments and secure online psychology sessions for clients across Australia.
You can book with us by leaving your information below, calling us at 1800-878-883, or emailing us at info@risingpeoplepsychology.com.au.
Within 48 hours of receiving your details, we will be reaching out to you.
An $80 deposit is required before booking the initial session. This will then be deducted from the fee of your first session.
Important notice: Unfortunately, we have a long waitlist for bulk billing, so we are closing our books for bulk billing patients until further notice.
Do I need a referral?
No, you don’t need a referral to book an appointment with one of our psychologists.
If you’d like to claim a Medicare rebate, you’ll usually need a Mental Health Treatment Plan and referral from your GP before your appointment.
Online Psychology
Do you offer online therapy?
Yes. Rising People Psychology offers secure online psychology appointments, allowing you to access professional support from the comfort and privacy of your own home.
Online therapy can be a convenient option for people living in rural or remote areas, those with busy schedules, or anyone who prefers the flexibility of attending sessions from home.
Is online therapy effective?
Yes. Research has shown that online therapy can be an effective form of psychological support for many people and can provide similar benefits to face-to-face sessions for a range of mental health concerns, including anxiety, depression, stress, and adjustment difficulties.
Our psychologists will work with you to understand your concerns and recommend the most appropriate assessment approach to support your goals.
Your First Appointment
What happens during my first session?
Your first session is an opportunity for you and your psychologist to get to know each other and discuss what brings you to therapy. Your psychologist will take the time to understand your concerns, background, goals, and any challenges you’re currently experiencing.
Together, you’ll work towards developing a personalised treatment plan that reflects your needs, priorities, and what you hope to achieve from therapy.
How long are appointments?
Most psychology appointments are around 50–60 minutes in length. The length of assessment appointments may vary depending on the type of assessment being completed and the individual’s needs.
Children, teens, and families:
The following are issues that may be addressed by our treatment services:
- Anger management
- Grief and bereavement
- Anger management
- Self-harm or other at-risk behaviors
- Adolescent depression
- Effective Parenting Strategies
- Family separation
- Assertiveness training
- Making friends and social interaction skills
- Behavioural problems
- Emotional problems
- Attention and concentration difficulties
- Relationship development between parents and children
- Sibling relationship difficulties
- Stress management
- Teasing and bullying management
- Self-esteem development
Adults:
For adults, we offer the following treatment services for the following issues:
- Depression, including post-natal depression
- Anxiety, fears, generalized anxiety, phobias and panic, stress, separation anxiety, social phobia, and shyness
- Life transitions, adjustment issues, and work-related difficulties
- Self-esteem and self-development
- Peer or relationship issues
- Assertiveness training and anger management
- Grief and bereavement
- Chronic pain
- Motivation issues
- Stress Management
Psychological Assessments
What psychological assessments do you provide?
Assessments may include:
- ADHD assessments
- Autism assessments
- Cognitive functioning assessments
- Learning difficulties assessments
- Behavioural assessments
- Emotional wellbeing assessments
Read more about our assessments here.
Cancellation Policy
If you need to cancel or change your appointment, please let us know as early as possible. This allows us to offer the appointment time to another client who may need support.
Late cancellations or missed appointments may incur a cancellation fee in line with our clinic policy.
Are Rising People Psychology Services Secure?
We have the following measures in place to ensure secure communication and payment during our online sessions.
- Our website, risingpeoplepsychology.com.au, is SSL-secured. SSL, or Secure Sockets Layer, is a standard security technology used to establish an encrypted link between a web server and a browser. This link is also responsible for ensuring that any data exchanged between the web server and the browser remains private and secure.
- We do not store your payment and credit card details. All payments made at Rising People Psychology are encrypted and are processed through STRIPE. (More details about fees and payments are stated in our Terms and Conditions.
- You do not need to sign up for an account in order to avail of our services. You can book an online session with us by filling out our contact form.
- The HIPAA, or Health Insurance Portability and Accountability Act, is a standard-setting model in protecting sensitive data. Rising People Psychology is HIPAA compliant, including our video chat service. We follow the physical, network, and process security requirements for any company that handles protected health information (PHI).
- We have end-to-end encryption in our chats and video sessions, and we never record identifying information.
Is everything confidential?
Yes. Your privacy is extremely important to us. Information discussed during your appointments remains confidential except where disclosure is required by law or where there are serious safety concerns.
Your psychologist will discuss confidentiality with you and explain any limits to privacy during your sessions.
Fees & Payments
How much does therapy cost?
Fees vary depending on the type of service and support you require. For the most up-to-date information about consultation fees, Medicare rebates, and private health insurance options, please contact Rising People Psychology.
Our team can provide further information and help you understand the costs involved before your appointment.
Do you accept private health insurance?
You may be eligible to claim a rebate for psychology services depending on your private health insurance provider and level of cover.
We recommend contacting your health insurer directly before your appointment to confirm your eligibility and available rebates.
Can I claim fees for my face-to-face or online psychology sessions from my health fund?
Most private health funds will provide a rebate for psychological services even when they are done online. However, this depends on your level of cover. To find out more, please contact your health fund.
Please note: You are not able to claim from Medicare and your private health fund for the same session.
Can I receive Medicare rebates?
Yes, if you’re eligible and have a Mental Health Treatment Plan from your GP, you may be able to claim a Medicare rebate for your psychology sessions.
If you have any questions about Medicare rebates or the claiming process, our team will be happy to explain how it works.
What makes a Registered Psychologist different from Psychologists and Counselors?
In Australia, the restricted title and registered profession of Psychology is under the protection and supervision of the Australian Health Practitioner Regulation Agency (AHPRA). Furthermore, the Psychology Board of Australia holds general registration of all psychologists. They are the ones making sure that Australian psychologists meet high standards in education, training, and supervised practice. In addition, they require that psychologists maintain the required ethical and professional standards and continuous professional development.
On the other hand, Psychotherapists and Counsellors are not legally regulated titles in Australia. The Psychotherapy and Counseling Federation of Australia (PACFA) and the Australian Counseling Association (ACA) regulate them.
For more inquiries, you can call us at 1800 878 883 or email us at info@risingpeoplepsychology.com.au. You can also book with us by leaving your information below. Within 48 hours of receiving your details, we will be reaching out to you.
Still Have Questions?
If you can’t find the answer you’re looking for, our team is here to help. Feel free to get in touch with Rising People Psychology to discuss appointments, referrals, psychological assessments, Medicare rebates, or finding a psychologist who is the right fit for your needs.
Get to know Rising People Psychology more here.