Frequently Asked Questions
Find answers to our frequently asked questions about Rising People Psychology, including how to book a session, what services we offer, referral requirements, rebates, assessments, and online psychology support.
How do I book a face-to-face consultation or an online therapy session?
You can book with us by leaving your information below, calling us at 1800-878-883, or emailing us at info@risingpeoplepsychology.com.au.
Within 48 hours of receiving your details, we will be reaching out to you.
An $80 deposit is required before booking the initial session. This will then be deducted from the fee of your first session.
Important notice: Unfortunately, we have a long waitlist for bulk billing, so we are closing our books for bulk billing patients until further notice.
Children, teens, and families:
The following are issues that may be addressed by our treatment services:
- Anger management
- Grief and bereavement
- Anger management
- Self-harm or other at-risk behaviors
- Adolescent depression
- Effective Parenting Strategies
- Family separation
- Assertiveness training
- Making friends and social interaction skills
- Behavioural problems
- Emotional problems
- Attention and concentration difficulties
- Relationship development between parents and children
- Sibling relationship difficulties
- Stress management
- Teasing and bullying management
- Self-esteem development
Adults:
For adults, we offer the following treatment services for the following issues:
- Depression, including post-natal depression
- Anxiety, fears, generalized anxiety, phobias and panic, stress, separation anxiety, social phobia, and shyness
- Life transitions, adjustment issues, and work-related difficulties
- Self-esteem and self-development
- Peer or relationship issues
- Assertiveness training and anger management
- Grief and bereavement
- Chronic pain
- Motivation issues
- Stress Management
Assessments
Rising People Psychology offers the following assessments:
Autism
ADHD
Special Learning Disorders
Giftedness
Intellectual Disability
Developmental and Behavioral Issues
Read more about our assessments here.
How long does a session at Rising People Psychology last?
Our face-to-face and online sessions usually last about 50 minutes. The number of sessions required for a client will vary depending on individual needs and concerns. This will be discussed with you by your psychologist at the end of your initial appointment.
Are Rising People Psychology Services Secure?
We have the following measures in place to ensure secure communication and payment during our online sessions.
- Our website, risingpeoplepsychology.com.au, is SSL-secured. SSL, or Secure Sockets Layer, is a standard security technology used to establish an encrypted link between a web server and a browser. This link is also responsible for ensuring that any data exchanged between the web server and the browser remains private and secure.
- We do not store your payment and credit card details. All payments made at Rising People Psychology are encrypted and are processed through STRIPE. (More details about fees and payments are stated in our Terms and Conditions.
- You do not need to sign up for an account in order to avail of our services. You can book an online session with us by filling out our contact form.
- The HIPAA, or Health Insurance Portability and Accountability Act, is a standard-setting model in protecting sensitive data. Rising People Psychology is HIPAA compliant, including our video chat service. We follow the physical, network, and process security requirements for any company that handles protected health information (PHI).
- We have end-to-end encryption in our chats and video sessions, and we never record identifying information.
Do I need a referral to book a session?
No, you do not need a referral; however, if you are eligible to claim through Medicare, then a referral from your GP or Psychiatrist is required.
You are now entitled for a Medicare rebate of $89.65 in your face to face and online psychology sessions under the “Better access to mental health initiative for up to 10 sessions per calendar year.” Please make an appointment with your GP, who will complete a Mental Health Care Plan (MHCP). You will need to bring your MHCP to your first appointment. You can find more information about Medicare rebates from Medicare Australia on 132 011 or by visiting www.medicareaustralia.gov.au.
Can I claim fees for my face-to-face or online psychology sessions from my health fund?
Most private health funds will provide a rebate for psychological services even when they are done online. However, this depends on your level of cover. To find out more, please contact your health fund.
Please note: You are not able to claim from Medicare and your private health fund for the same session.
What makes a Registered Psychologist different from Psychologists and Counselors?
In Australia, the restricted title and registered profession of Psychology is under the protection and supervision of the Australian Health Practitioner Regulation Agency (AHPRA). Furthermore, the Psychology Board of Australia holds general registration of all psychologists. They are the ones making sure that Australian psychologists meet high standards in education, training, and supervised practice. In addition, they require that psychologists maintain the required ethical and professional standards and continuous professional development.
On the other hand, Psychotherapists and Counsellors are not legally regulated titles in Australia. The Psychotherapy and Counseling Federation of Australia (PACFA) and the Australian Counseling Association (ACA) regulate them.
For more inquiries, you can call us at 1800 878 883 or email us at info@risingpeoplepsychology.com.au. You can also book with us by leaving your information below. Within 48 hours of receiving your details, we will be reaching out to you.
Get to know Rising People Psychology more here.