FAQs

Frequently Asked Questions

How do I book a face to face consultation or an online therapy session?

You can book with us by leaving your information below or you can call us at 1800-878-883 or email us at info@risingpeoplepsychology.com.au.

Within 48 hours of receiving your details we will be reaching out to you.

A deposit of $80 is required prior to booking initial session. This will then be deducted from the fee of your first session.

Important notice: Unfortunately we have a long waitlist for bulk billing so we are closing our book for bulk billing patients until further notice.

Children, teens, and families:

The following are issues may be addressed by our treatment services:

  • Anger management
  • Grief and bereavement
  • Anger management
  • Self harm or other at risk behaviours
  • Adolescent depression
  • Effective Parenting strategies
  • Family separation
  • Assertiveness training
  • Making friends and social interaction skills
  • Behavioural problems
  • Emotional problems
  • Attention and concentration difficulties
  • Relationship development between parents and children
  • Sibling relationship difficulties
  • Stress management
  • Teasing and bullying management
  • Self esteem development

Adults:

For adults, we offer the following treatment services for the following issues:

  • Depression including post-natal depression
  • Anxiety, fears, generalized anxiety, phobias and panic, stress, separation anxiety, social phobia and shyness
  • Life transitions, adjustment issues, and work related difficulties
  • Self esteem and self development
  • Peer or relationship issues
  • Assertiveness training and anger management
  • Grief and bereavement
  • Chronic pain
  • Motivation issues
  • Stress Management

Assessments

Rising People Psychology offers the following assessments:

Autism

ADHD

Special Learning Disorders

Giftedness

Intellectual Disability

Developmental and Behavioural Issues

Read more about our assessments here.

How long does a session at Rising People Psychology?

Our face to face and online sessions usually go for around 50 minutes. The number of sessions required of a client will vary depending on individual needs and concerns. This will be discussed to you by your psychologist at the end of your initial appointment.

Are Rising People Psychology Services Secure?

We have the following measures in place in order to ensure secure communication and payment in our online sessions.

  • Our website risingpeoplepsychology.com.au is SSL secured. SSL or Secure Sockets Layer is a standard security technology in order to establish a link between a web server and a browser that is encrypted. This link is also the one responsible for making sure that whatever data is exchanged between the web server and the browser remains private and secured.
  • We do not store your payment and credit card details. All payments made at Rising People Psychology are encrypted and are coursed through STRIPE. (More details about fees and payments are stated in our Terms and Conditions).
  • You do not need to sign up for an account in order to avail of our services. You can book an online session with us by filling up our contact form.
  • The HIPAA or Health Insurance Portability and Accountability Act is a standard setting model in protecting sensitive data. Rising People Psychology is HIPAA compliant, including our video chat service. We follow the required physical, network, and process security that is required in any company that is dealing with protected health information (PHI).
  • We have end-to end encryption in our chats and video sessions and we never record identifying information.

Do I need a referral before I can book a session?

No, you do not need a referral, however, if you are eligible to claim through Medicare, then a referral from your GP or Psychiatrist is required.

You are now entitled for a Medicare rebate of $89.65 in your face to face and online psychology sessions under the “Better access to mental health initiative for up to 10 sessions per calendar year.” Please make an appointment with your GP who will then complete a Mental Health Care Plan (MHCP) and you will then need to bring your MHCP to your first appointment. You can find more information about Medicare rebates from Medicare Australia on 132-011 or by visiting www.medicareaustralia.gov.au.

Can I claim fees from my health fund for my face to face or online psychology sessions?

Most private health funds will provide a rebate for psychological services even when they are done online. However, this depends on your level of cover. To find out more, please contact your health fund.

Please note: You are not able to claim from Medicare and your private health fund for the same session.

What makes a Registered Psychologist different from Psycholotherapists and Counsellors?

In Australia, the restricted title and registered profession of Psychology is under the protection and supervision of the Australian Health Practitioner Regulation Agency (AHPRA). Furthermore, the Psychology Board of Australia holds general registration of all psychologists. They are the ones making sure that Australian psychologists meet high standards in education, training, supervised practice. In addition, they require that psychologists should maintain the required ethical and professional standards, and continuous professional development.

On the other hand, Psychotherapists and Counsellors are not legally regulated titles in Australia. The Psychotherapy and Counselling Federation of Australia (PACFA) and the Australian Counselling Association (ACA) are the ones regulating them.

For more inquiries you can call us at 1800 878 883 or you can email us at info@risingpeoplepsychology.com.au. You can also book with us leaving your information below. Within 48 hours of receiving your details, we will be reaching out to you.

Get to know Rising People Psychology more here.